Frequently Asked Questions
Everything you need to know about shopping at Streetdirectory.com.sg
What are the available shipping options within Singapore?
We offer standard doorstep delivery via local couriers, typically arriving within 3-5 working days. Express shipping is also available for urgent orders.
How can I track my order status?
Once your order is dispatched, you will receive an email notification containing a unique tracking number and a link to the courier's tracking portal.
What is your return and exchange policy?
Items can be returned or exchanged within 7 days of receipt, provided they are in original, unopened condition. Please contact our support team to initiate the process.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, AMEX), PayNow, and various popular digital wallets for a secure and seamless checkout experience.
Are the products listed on your site genuine?
Yes, we pride ourselves on sourcing products directly from authorized distributors and reputable partners to ensure 100% authenticity for all our customers.
Can I change or cancel my order after it has been placed?
Orders can be modified or cancelled within 2 hours of placement. After this window, the order may have already entered our fulfillment process.